Frequently Asked Questions and Answers
Q:Who Do We Contact For Airport Pickup?
A:Call dispatch at (516) 387-1001 and present your confirmation number to our agent. Your driver will be directed to your confirmed location. Your driver will meet you at the curbside passenger pickup area. Please keep your cell phone open at all times when landing.
Q:What Are Meet And Greet Services?
A:Your driver greets you inside immediately to assist you with luggage. Domestic Arrivals flights, the chauffeur greets passengers inside the airport. He/She will wait just outside of the arrival’s (restricted) area, with a sign displaying passenger’s name. International Arrivals flights, your chauffeur greets passenger inside the airport. He/She will wait just outside of customs exit, with a sign displaying the passenger’s name. For cruise port, bus terminals and other public transportation ports, your chauffeur will wait at the nearest designated passenger pick up area. He will wait outside of his vehicle with a sign displaying the passenger’s name.
Q:Is There A Fee For Meet And Greet Service?
A:516 Car Service charges an additional $20.00 for domestic meet & greet service and $40.00 for international meet & greet service.
Q:Where Do I Find The Limo? What If I Don’t See The Chauffeur For My Meet & Greet Services?
A:Please contact dispatch at (516) 387-1001 immediately.
Q:What Forms Of Payment Are Accepted?
A:Cash and all major credit cards are accepted for payment.
Q:Is A Deposit Required To Reserve A Vehicle?
A:Credit card information is required on file before a reservation is scheduled.
Q:When Are Payments Due For Services?
A:Payments are due twelve (12) hours prior to service.
Q:Are Pets Allowed Inside Vehicles?
A:Yes, small pets contained in a carrier or carried on lap by owner are allowed at no additional charge.
Q:What Is The Standard Gratuity?
A:The industry standard gratuity for a chauffeur is 20%.
Q:Is There A Charge If I Need To Make A Stop?
A:Stops are billed at $20.00 per stop (maximum 15 minute duration).
Q:Is There A Fee For Waiting Periods?
A:Yes, unscheduled waiting time is charged $1 a minute.
Q:What Is The Minimum Time Required To Make A Reservation?
A:Online reservations should be requested twelve (12) hours prior to your scheduled transportation to confirm availability. Scheduling of phone request require a minimum four (4) hours notice.
Q:How Long Does The Driver Wait For Inbound Airport Passengers?
A:The driver waits 120 minutes (2 Hours) for passengers arriving on international flights and 60 minutes (1 Hour) for passengers arriving on domestic flights.
Q:What Is The Maximum Luggage Capacity?
A:Vehicle luggage space is designed to accommodate 1.5 pieces of luggage per customer.
Q:Is Smoking Allowed?
A:NO, all vehicles are “smoke” free.
Q:What Is Your Cancellation Policy?
A:Cancellation notices are required 12 hours prior to the scheduled reservation to avoid penalties.
Q:Do You Provide Child Safety Seats?
A:516 Car Service reserves infant, toddler and booster seats at $10.00 each.